7d77 Privacy Policy
Your personal information is very important to us. This policy describes in detail how 7d77 collects, uses, and keeps your information secure.
1 Introduction and Scope
7d77 ("we", "us", "platform") provides an online betting and casino service for users in Bangladesh. This privacy policy explains what personal information we collect, how we use it, and what your rights are.
By registering with 7d77 or using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy applies to our website, mobile version, and any of our related services. It does not apply to third-party websites or services.
2 Information We Collect
We may collect the following types of personal information:
2.1 Registration Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Preferred currency and language preferences
2.2 Identity Verification Information
- Copy of national ID card or passport (for KYC verification)
- Proof of residence (utility bill or bank statement)
- Verification information related to payment methods
2.3 Financial Information
- Deposit and withdrawal history
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Transaction date, amount, and status
2.4 Gaming Activity Information
- Betting history, records of wins and losses
- Preferred game categories and duration of participation
- Records of bonus and promotion usage
2.5 Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and log data
- Session duration and navigation patterns
3 How We Collect Information
We collect information in the following ways:
- Directly provided: Information you give us during registration, transactions, or support interactions.
- Automatically collected: Through cookies, pixel tags, and similar technologies.
- From third parties: Through payment processors or identity verification services.
About Cookies
We use cookies to improve your browsing experience, keep you logged in, and remember your preferences. You can disable cookies from your browser settings, though this may limit some functionality of the site.
4 Purpose of Using Information
We use the collected information for the following purposes:
4.1 Account Management
- Creating, verifying, and managing your account
- Ensuring age verification — for those aged 21 and above only
- Processing transactions and managing deposits and withdrawals
4.2 Service Improvement
- Personalizing the gaming experience
- Providing relevant promotions and bonus offers
- Analyzing and improving platform performance
4.3 Security and Compliance
- Preventing fraud and money laundering (in accordance with AML policies)
- Responsible gaming monitoring
- Meeting applicable legal obligations
4.4 Communication
- Sending important account-related notifications
- Providing customer support and resolving complaints
- Promotional communications with your consent
5 Sharing and Disclosure of Information
7d77 does not sell your personal information to third parties. However, information may be shared in the following cases:
5.1 Service Provider Partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology support providers.
5.2 Legal Requirements
Information may be disclosed in response to court orders, government investigations, or applicable law. In such cases, we are legally obligated to do so.
5.3 Business Transfers
In the event of a sale or merger of any part of our business, user information may be transferred, but the same or higher level of privacy protection will be maintained.
5.4 Game Providers
Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may access limited technical data for their own technical purposes.
6 Data Retention and Security
Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
Security Measures
We take the following measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transfers are protected
- Password hashing and strong encryption algorithms
- Regular security audits and vulnerability testing
- Access controls — only authorized staff can access information
- Two-factor authentication (2FA) support
Please note, however, that no transmission of information over the internet is completely secure. We strive to provide the highest level of protection, but cannot guarantee complete security.
7 Your Rights
As a user of 7d77, you have the following rights:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide you with a summary within a reasonable time.
7.2 Right to Correct Information
If the information we hold about you is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting the support team.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. This will take effect by contacting the support team or changing your account settings.
7.5 Right to Data Portability
You may request a copy of your personal information in a structured, machine-readable format. Send such requests to [email protected].
8 Responsible Gaming and Information
7d77 places the highest priority on responsible gaming. By analyzing information about your gaming behavior, we can identify potentially problematic gaming patterns.
If our analysis indicates that a user's gaming behavior may be causing them harm, we may offer assistance, recommend setting limits, or if necessary, temporarily restrict the account.
Information used for this purpose is used solely for the benefit of the user and is not used for any marketing purposes. To learn more, visit our Responsible Gaming page.
9 Protection of Minors' Information
7d77 is for those aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.
Age is verified at the time of registration and additional identity documents may be requested if needed. If it becomes known that a minor is using an account, that account will be closed immediately and the associated information will be deleted.
10 Changes to the Policy
7d77 may update this privacy policy from time to time. For significant changes, we will notify you at your registered email address and note the updated date on this page.
Continued use of the platform after a policy change will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.
11 International Data Transfers
Our technology and service providers may be located in various countries. In such cases, your information may be transferred outside of Bangladesh. We ensure that appropriate safeguards are maintained in such transfers and that applicable data protection standards are followed.
Data processing agreements are in place with all partners and service providers that require them to comply with our privacy standards.
12 Contact and Complaints
If you have any questions, feedback, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 (support in Bengali)
We will process your request as quickly as possible. For complex requests, additional verification information may be required.
Have a privacy question?
Our support team is available 24/7 to assist you. Contact us via live chat for any questions.
Contact Us via Live Chat